Incompetent Service

Have you ever had to call customer service or tech service? It can be maddening. You call them to try to get help, generally when you’re frustrated beyond all belief, and then you wind up speaking with someone who either doesn’t understand English or who doesn’t know what they’re doing when it comes to technical matters. This is a big reason that a lot of companies don’t choose to use Microsoft Hosted Exchange 2007.

It is possible to use Microsoft Hosted Exchange 2007 without having to worry about having bad support. When you speak with your sales representative, make sure you ask them about the customer service end. Ask to speak with the customer service technicians and you’ll be able to quickly determine if the technicians are any good or if they are hired and not trained well. If the sales representative refuses to let you speak with the customer service people, they may be trying to hide the fact that their technicians are not that skilled. Remember: before you choose your Microsoft Hosted Exchange 2007 company, make sure that their technicians will be adequately able to help you you should need their assistance.