Archive for the ‘Customer Service’ Category

6th
Jul

Exchange My Mail is officially announcing End Of Life (EOL) for our Hosted Exchange 2003 service.

Exchange My Mail is officially announcing End Of Life (EOL) for our Hosted Exchange 2003 service.

We will be turning off our Exchange 2003 service as of December 2011. We apologize for this inconvenience however, Microsoft Mainstream support ended in April 2009. We have a far superior system which is fully supported; Microsoft Exchange 2010 along with other wireless sync advantages …see below

Our brand new infrastructure consisting of Dell Servers, Cisco switches and routers and new Dell/Compellent SAN are built to perform. With our 99.999% uptime guarantee, and a free upgrade to Outlook 2010, or Outlook 2011 for Mac users, this is surely the best time to upgrade.

We have been serving thousands of satisfied customers on our Exchange 2010 platform since November 2010, and have now added our New BlackBerry Enterprise Server Express 5.0 as well.

Our new BESX service is only available on our Exchange 2010 system!

BES Express allows users to downgrade their expensive wireless enterprise data plans required for regular BES, without sacrificing features, service or security. Please read more about it here:
http://www.exchangemymail.com/hosted-bes-express.asp

Switching to BESX can save you up to $15 per month per blackberry user on your wireless data plan!.


Our New Exchange 2010 Plans will save you money, and give you added storage space. Plus the service has proven to be reliable and fast for thousands of users over the past 8 months.

Please take this opportunity to make the switch now, and contact our support team to get started.

The first step is to upgrade to Outlook 2010. … Outlook 2007 is compatible as well however; Outlook 2003 will not work on Exchange 2010.

You can download Outlook 2010, or Outlook for Mac 2011 right from our Web Based Admin control panel.

Once all your users have installed Outlook 2010, contact us by sending an email to migrations@exchangemymail.com to begin the process.

Below is a list of steps that will need to be performed to complete the migration.

Exchange My Mail staff will perform most of these changes for you:

1. Install Outlook 2010 – (Customer to perform)

2. Create new Exchange 2010 Subscription – (EMM will perform)

3. Create split domain for Exchange 2003 subscription – (EMM will perform)

4. Remove 2003 users from Postini – (EMM will perform)

5. Create new Mailboxes on Exchange 2010 Subscription – (EMM will perform)

6. Use Automated Postini tool to add users to Postini – (EMM will perform)

7. Export Exchange 2003 Data – (EMM will perform)

8. Import Exchange 2003 Data to Exchange 2010 Mailboxes – (EMM will perform)

9. Create new Outlook Profiles – (Customer to perform)

10. Wipe and reactivate BlackBerry’s – (Customer to perform)

We respectfully advise our customers to upgrade to our Exchange 2010 service well before our deadline to avoid any issues

Thank you in advance for your attention and support.

If you have any questions regarding this notification, please email us at support@exchangemymail.com

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No Comments  |  Posted in Customer Service, General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Press Releases, Software, Technology, Tips & Tricks

4th
Nov

Exchange My Mail Now Offering Exchange 2010 Email Hosting!

Extensive Pre-Launch Testing and Optimization Ensures Service Speed and Reliability

NEW YORK, NY: November 4, 2010 – Exchange My Mail, a provider of hosted Microsoft Exchange and other business email services specializing in small and medium businesses, today announced the general availability of its new hosted Exchange 2010 service.  The new service provides small and medium business customers with the most advanced business email and calendaring system in an environment that provides the greatest possible uptime and performance.

While not the first provider to offer Exchange 2010, Exchange My Mail created the first hosted Exchange 2010 service deemed “ready for business.”  The company invested significant additional months beyond other providers to test and optimize its Exchange 2010 service to ensure the best possible experience for customers.  As part of the company’s commitment to its customers, it always trades time for performance to ensure the best and most reliable service for customers.

“As a Global consulting firm with consultants traveling around the globe and across different time zones, Exchange My Mail is the perfect solution to host our mail services,” said Ravid M. Climor, CEO of Clicom. “The service is much better than in-house solutions, less expensive and available 365 days a year. Exchange 2010 opened new doors for us to manage time and exchange information internally and among our clients.”

To host the new Exchange 2010 service, Exchange My Mail built an entirely new premium infrastructure based on Dell servers, Cisco switches, and Compellent SAN.  This infrastructure, the performance enhancements of the new Exchange 2010 software and Exchange My Mail’s proprietary optimization methodology combine to create an environment for customers that are fast, secure, reliable and redundant.

“For our small and medium business customers, email is the lifeblood of their businesses,” said Sal DiPiazza, Exchange My Mail’s CEO. “To meet their needs, we are not often the first to market, but we always provide the fastest and most reliable email services, and that’s what matters most to them.”

The biggest benefits to Exchange My Mail’s 2010 service apply to business Mac users.  The new service includes free downloads of the new Outlook 2011 for Mac with every mailbox, and also supports the feature-rich Outlook Web Access client on all operating systems and browsers, providing Mac users with the same client and web experiences and their Windows-user colleagues.  Windows users can also download MS Outlook 2010 for free.

Exchange My Mail’s new hosted Exchange 2010 service is now available for purchase.  Plans with 5GB and 25GB mailboxes are available for single users or hundreds of users starting at $8.95 per mailbox per month.  To learn more visit www.exchangemymail.com

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Posted in Customer Service, General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Press Releases, Software, Technology

30th
Jun

Apple iOS4 & ActiveSync Problems

iOS4 & ActiveSync Problems:

Exchange Mail, Contacts, or Calendars may not sync after update.

We have been reading many articles all over the web about users who have recently upgraded to the latest iOS4 for their iPhone. This new OS is also standard on the iPhone4. Although Exchange My Mail has not suffered from this issue yet, we want to be proactive about it. We are closely monitoring our ActiveSync infrastructure.

It has been reported by Apple, that “immediately after updating to iOS 4, some users may notice that Exchange ActiveSync Mail, Contacts, or Calendars do not sync, or sync very slowly. In addition, some Exchange Server administrators may notice their servers running slowly”.

Microsoft has classified this as a client side issue related to the Apple iOS4 update and is not planning to release a patch or update.

Apple has released a knowledge base article and a configuration patch for impacted phones which can be found at the following URL: http://support.apple.com/kb/TS3398

If you are upgrading your iPhone or have purchased a new iPhone4 device you MUST install the configuration update above. Failure to do so will result in incomplete sync of your items and may cause performance issues. If you run an iOS4 device without the configuration patch above your device may be disabled for policy violation to prevent performance issues.

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Posted in ActiveSync, Apple iPhone, Customer Service, Gadgets, General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Software, Technology, Tips & Tricks, Wireless Service

22nd
Mar

Why Exchange My Mail Will Never Outsource Customer Service

 American

While customer service may be one of the last things on a customer’s mind when evaluating a new purchase, it is the single element that can make or break your company’s success with any new productivity tool. After all, how can you be more productive if you can’t get good answers from knowledgeable support agents in a timely fashion when you run into a problem?

 In recent years, many companies have decided to outsource their customer service function in order to save money. Unfortunately, more often than not these arrangements just end up frustrating customers and obliterating any cost savings with immediate loss of business and eventual erosion of brand equity.

 In fact, several very well-known American companies, like Dell, Capital One, and JP Morgan Chase have taken customer service operations back in-house after disastrous overseas arrangements that far outweighed the cost benefits of cheap off-shore labor.

At Exchange My Mail, we have always believed that supporting our customers is an activity that is too important to outsource to someone else. So when you call our support line, you will be connected to a live, well-trained agent who is dedicated to solving your issue before you hang up the phone. This uncompromising approach to customer service is just one more way we add value to your Hosted Exchange, SharePoint or Mobile Messaging Solution.

Contact us today to learn more.

Read more about outsourcing woes at The Pros and Cons of Outsourcing Customer Service. 

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Posted in Customer Service, General, Technology, Tips & Tricks, Twitter