Archive for the ‘Technology’ Category

2nd
Jul

Exchange My Mail Makes Outlook 2010 Available Today!

Outlook 2010
Exchange My Mail, a leading provider of Microsoft Exchange hosting has today made Microsoft Outlook 2010 available to all Exchange My Mail customers & partners.

Outlook 2010 is Microsoft’s latest version of the worlds most popular business email client.

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In order to use Outlook to it’s full potential such as contact & calendar sharing and full wireless sync with mobile devices, you need Hosted Microsoft Exchange.

New and exciting features have been developed for Outlook 2010. Here are some of the cool client features now available!

MailTips: MailTips gives a non-intrusive warning when you’re about to send a message that doesn’t look quite right – such as when you’re going to send a message to a distribution list or to all users in your contacts – it gently asks you if this is in fact your intention. It also lets you know if you aren’t responding to a most recent version of an email chain. MailTips is a friendly tap on the shoulder when you’re about to send a message.

Conversation View: Email can be inundating…Conversation View consolidates messages by conversation. For example, say Bill, Frank and Allison are emailing back and forth about a presentation and you are CCd on the messages. You will see the conversation by subject and when you click on a drop down arrow all the messages are there – newest on top. You can even mange the conversation by right clicking and confirming to delete yourself from the conversation or remove unnecessary portions of that particular conversation.
Microsoft’s website has some great info on all of the new features and benefits.

Read What’s new in Microsoft Outlook 2010 and then check out this video from Microsoft on some of the newest features and benefits of Outlook 2010.

Exchange My Mail customers can download Outlook 2010 from the web based administrative control panel.
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Posted in Gadgets, General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Press Releases, Software, Technology, Tips & Tricks

30th
Jun

Apple iOS4 & ActiveSync Problems

iOS4 & ActiveSync Problems:

Exchange Mail, Contacts, or Calendars may not sync after update.

We have been reading many articles all over the web about users who have recently upgraded to the latest iOS4 for their iPhone. This new OS is also standard on the iPhone4. Although Exchange My Mail has not suffered from this issue yet, we want to be proactive about it. We are closely monitoring our ActiveSync infrastructure.

It has been reported by Apple, that “immediately after updating to iOS 4, some users may notice that Exchange ActiveSync Mail, Contacts, or Calendars do not sync, or sync very slowly. In addition, some Exchange Server administrators may notice their servers running slowly”.

Microsoft has classified this as a client side issue related to the Apple iOS4 update and is not planning to release a patch or update.

Apple has released a knowledge base article and a configuration patch for impacted phones which can be found at the following URL: http://support.apple.com/kb/TS3398

If you are upgrading your iPhone or have purchased a new iPhone4 device you MUST install the configuration update above. Failure to do so will result in incomplete sync of your items and may cause performance issues. If you run an iOS4 device without the configuration patch above your device may be disabled for policy violation to prevent performance issues.

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Posted in ActiveSync, Apple iPhone, Customer Service, Gadgets, General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Software, Technology, Tips & Tricks, Wireless Service

29th
Jun

Phishing Scam Alert!

caution.jpgIt has come to our attention that some users of our service have received phishing messages requesting that users change their passwords claiming to come from Exchange My Mail.

Exchange My Mail has never requested confidential information like this via email. If you receive a message like this, we recommend you simply delete the message as it is a phishing scam.

If you have received one of these emails, and you have already changed your confidential information, please immediately login to our control panel, and change your password.

You can find additional instructions on how to accomplish this here.

Below is an example message some users have received

“We received your request to reset your exchangemymail.com password. To confirm your request and reset your password, follow the instructions below. Confirming your request helps prevent unauthorized access to your account.

If you didn’t request that your password be reset, please follow the instructions below to cancel your request.

CONFIRM REQUEST AND RESET PASSWORD
Click on the following web address:
https://exchangemymail.com/EmailPage.srf?emailid=mail/?shva=1#inbox/12983ccaa8732d93

CANCEL PASSWORD RESET

Click on the following web address:
https://exchangemymail.com/EmailPage.srf?emailid=mail/?shva=1#inbox/12983ccaa8732d944

Thank you,
exchangemymail.com

NOTE: Please do not reply to this message, which was sent from an unmonitored e-mail address. Mail sent to this address cannot be answered.  “

Again: Exchange My Mail has never requested confidential information like this via email. If you receive a message like this, we recommend you simply delete the message as it is a phishing scam.
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Posted in General, Software, Technology, Tips & Tricks

6th
Apr

New Grid Hosting Beta Program – Free

beta.gifExchange My Mail has  opened up our Grid Hosting beta to the public!

There is limited space available, so we will handle requests in first come first serve fashion. The beta will be free of charge, with discounts available to those who participate once we launch.

The control panel will be very familiar as it is the same kind we use now for our Hosted Exchange Offering. Besides simply web hosting, you can initiate one click installations for many web applications such as, WordPress, Joomla and Drupal. FTP , Mysql databases, DNS management, and more are all included as well.

Please understand this is a BETA, and your production sites should not be hosted on this system. We will offer simple migration of data and subscriptions to production system at discounted prices when ready.

What is grid hosting you ask?
Grid Hosting is a cluster-based, modern hosting service powered by multiple servers working in tandem to power your websites, applications and email with unrivaled power, burstability and reliability.

Why do I need Grid Hosting?
Easily handle traffic spikes with the power of multiple servers behind your site.

If conventional hosting plans can’t keep up with your demands, or constantly going down for one reason or another, go with the provider that can match load requirements as your site grows. Grid Hosting from Exchange My Mail puts the power of multiple servers to work for you. With elastic scalability, 99.999% up-time and no need for site migration during growth spurts, Grid Hosting is for you!

Please be willing to send us feedback and answer short survey’s, comments and questions as needed.

Click here to get started.

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Posted in Gadgets, General, Grid Hosting, Software, Technology, Twitter

22nd
Mar

Why Exchange My Mail Will Never Outsource Customer Service

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While customer service may be one of the last things on a customer’s mind when evaluating a new purchase, it is the single element that can make or break your company’s success with any new productivity tool. After all, how can you be more productive if you can’t get good answers from knowledgeable support agents in a timely fashion when you run into a problem?

 In recent years, many companies have decided to outsource their customer service function in order to save money. Unfortunately, more often than not these arrangements just end up frustrating customers and obliterating any cost savings with immediate loss of business and eventual erosion of brand equity.

 In fact, several very well-known American companies, like Dell, Capital One, and JP Morgan Chase have taken customer service operations back in-house after disastrous overseas arrangements that far outweighed the cost benefits of cheap off-shore labor.

At Exchange My Mail, we have always believed that supporting our customers is an activity that is too important to outsource to someone else. So when you call our support line, you will be connected to a live, well-trained agent who is dedicated to solving your issue before you hang up the phone. This uncompromising approach to customer service is just one more way we add value to your Hosted Exchange, SharePoint or Mobile Messaging Solution.

Contact us today to learn more.

Read more about outsourcing woes at The Pros and Cons of Outsourcing Customer Service. 

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Posted in Customer Service, General, Technology, Tips & Tricks, Twitter

16th
Mar

Top Ten BlackBerry Productivity Tips to Help you Work Smarter, Better and Faster

googleappsblackberry1If you own a BlackBerry, chances are good that you are super busy and interested in maximizing your productivity while on the go. That means you’ve probably been too busy to familiarize yourself with the dozens of built-in features and add-ons BlackBerry provides to help you be even more productive. So for the time-crunched, we have included the top ten BlackBerry shortcuts and speed features that will keep your fingers flying.

 1.       Selecting text on a page: Press the Shift key and then move the wheel up or down.

2.       Scrolling: Spacebar will scroll down the page, and pressing Shift and the space bar together will scroll up.

3.       Get better radio reception: Turn your radio off and then on again to force a scan of the network.

4.       Dial vanity phone numbers more easily: Dial 1-800-Mix-A-Lot faster by pressing Alt and then typing the letters instead of the numbers.

5.       Speed dial special characters: If you press and hold any letter key, you can use the thumb wheel to select the character you want.

6.       Stop a slow web page from loading: If you change your mind, press the escape button to stop the page from loading.

7.       Reboot without removing the battery: Press Alt, Caps and Delete at the same time to reboot.

8.       Find your (car) keys faster: BlackBerries make great flashlights.

9.       Dry out your BlackBerry if it gets wet: You can put the BlackBerry in a bowl of rice, in a box with some silica packets (like the kind that come with new shoes) or submerge it in alcohol and then take it apart to let it air dry.

10.   Get Google Apps for BlackBerry Enterprise Server (BES): The latest productivity booster is the seamless integration of Google Apps with your BlackBerry, including 60 second push send and deliver.

You can read more tips and tricks for the BlackBerry at: The BlackBerry Power User’s Guide: 121 CrackBerry tips, hacks, how to’s and resources.

To find out how to get Google Apps for BES, contact Exchange My Mail and ask about our $9.99 per BlackBerry package with worry-free hosted BES.

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Posted in Blackberry, Gadgets, General, Hosted BES for Google Apps, Hosted Exchange 2007, Software, Technology, Tips & Tricks

13th
Mar

Considerations when Installing Outlook in a Terminal Services Environment

By using Microsoft® Windows® Terminal Services, you can use Microsoft Office Outlook® 2003 without having to upgrade every computer in your organization. Users can work in the latest Microsoft Office 2003 environment even when their computers have limited hard disk space, memory, or processing speed.

Windows Terminal Services allows you to run Microsoft Windows-based programs on a server and display them remotely on client computers. For example, you can install a single copy of Outlook 2003 on a Windows Terminal Services computer. Then, instead of running Outlook locally, multiple users can connect to the server and run Outlook from there.

However, there are some limitations to be aware of. For example, you cannot use Outlook with Cached Exchange Mode when you run Outlook on Windows Terminal Services. Also, to help provide the best supported Outlook experience for your users in a Terminal Services environment, pay special attention to managing Outlook features that might adversely affect performance.

Outlook features that are disabled with Terminal Services

The following Outlook features cannot be used when you are running Outlook in a Terminal Services environment:

  • Offline store (OST) files.Features that rely on the OST (for example, Cached Exchange Mode and Offline) are not supported with Terminal Services.
  • Forms Designer and the Microsoft Visual Basic® Scripting Edition (VBScript) editor.You can view a custom form, but you cannot design a new form or revise an existing form.
  • Changing the Time Zone from within Outlook.Changing this setting in Outlook updates a system setting.
  • Changing Zone security settings from within Outlook.Changing this setting in Outlook updates a system setting.
  • Changing the status of a Microsoft Exchange Client Extension.You cannot change the status; however, if the Exchange Client Extension is already on, it should work correctly.
  • Adding stationery that was not included with Outlook as part of the Terminal Services installation.
  • Outlook animations are disabled.Examples of Outlook animations include Send/Receive animation and the Search Folder creation icon.

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Posted in General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Software, Technology, Tips & Tricks

8th
Mar

Exchange 2010 is coming – along with seamless upgrade for existing Exchange 2007 customers!

logo-ms-exchange-2010.png
Exchange 2010 is coming –
along with seamless upgrade for existing Exchange 2007 customers!

I recently blogged about the new features of the recently released Microsoft Exchange 2010. In a nutshell, the Exchange 2010 release will offer enhanced features that:

* Increase productivity
* Increase your organizational flexibility
* Better protect information to meet compliance objectives

Here at Exchange My Mail we are excited to announce that all current hosted Exchange 2007 customers can be seamlessly upgraded to 2010 when it becomes available later this year.

That’s right – current account holders will have the opportunity to transparently be upgraded to Exchange 2010 with all the new features and benefits.

We will keep customers posted about the upgrade as we get closer to the roll out date. If you have any questions or concerns about the upcoming Microsoft Exchange 2010 upgrade, feel free to contact us.

No Comments  |  Posted in General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Software, Technology, Tips & Tricks

28th
Aug

Hosted BlackBerry Enterprise Server for Google Apps is here!

Google Apps Connector for BlackBerry Enterprise Server now available!

Exchange My Mail is the first Hosted Exchange provider to offer Hosted BlackBerry Enterprise Server for Google Apps.

The power of BlackBerry Enterprise Server is now available to Google Apps customers in the cloud.

We have created a highly available, clustered solution for the BlackBerry Enterprise Server, housed in our state of the art datacenter.
With Google Apps customers in mind, we have designed this system for 99.999% uptime reliability. All systems are monitored by an advanced monitoring system, and maintained by fully trained system admins. As you begin to move your company to the cloud, it only makes sense to move your BlackBerry Enterprise Server to the cloud as well.

Our solution will enable you to fully utilize your BlackBerry with our Hosted BlackBerry Enterprise Server with Google mail. Below are some of the currently supported features between Google and the BlackBerry Enterprise Server.


Features include:
* Messages sent to your Gmail inbox are pushed to your BlackBerry within 60 seconds.
* Emails read/deleted on your BlackBerry are marked as read/deleted in Gmail, and vice-versa.
* Emails archived/starred on your BlackBerry are archived/starred in Gmail, and vice-versa.
* BlackBerry folders are synchronized with labels in Gmail.
* You can search for contact information of coworkers from the global address list on your BlackBerry.
* Contacts in Gmail are automatically synchronized with your BlackBerry address book.
* You can view your Google Calendar schedule with the native BlackBerry application, with two-way synchronization from Google Calendar to your BlackBerry device. Two-way calendar sync with the ability to accept, decline and schedule meetings from your BlackBerry device is now working and available to all users!

Requirements
* Google Apps Premier or Educational Edition
* BlackBerry Devices with proper BES level service from your wireless provider.

Our Hosted BlackBerry for Google Apps solution is cost effective, and easy to setup. Our technicians will walk you through everything that needs to be done, and if a custom IT policy is needed to meet specific company policy we can do that as well.

Easy to understand pricing.

$50.00 setup fee (1 time only )
$9.99 per blackberry / per month

There are no contracts to sign, no minimum’s and you can order as many users as you need. Cancel at any time within the first 30 days and get a full refund if you are not completely satisfied.

Exchange My Mail is a BlackBerry Alliance Member.

Get more details and order your own BlackBerry Enterprise Server for Google Apps Now.

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Posted in Blackberry, Gadgets, General, Hosted Exchange, Hosted Exchange 2007, Hosted Exchange 2010, Press Releases, Software, Technology, Tips & Tricks, Windows VPS Hosting, Wireless Service

27th
Aug

SPAM: How much is it costing you in lost time and productivity?

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Exchange My Mail has processed 12,310,644 email messages between July 15th 2009, and August 15th 2009. ( 31 Days )

Of those 12,310,644 messages, 4,495,043 were classified as blatant spam and deleted. Another 2,358,516 messages were flagged as spam, and sent to customers quarantine. Our customers received a total of 5,430,881 messages in their inbox, thus preventing hours upon hours of wasted time sorting though over 6.8 million spam messages. This translated into millions of dollars saved by our customers in lost time and productivity.

One domain received a total of 248,062 messages for the same 31 day period. Of those messages, 130,319 messages were flagged as blatant spam and deleted or quarantined. The remaining 117,743 messages were delivered to the mailboxes on the domain.

How much is spam costing your company? Google unveiled a nifty little calculator to help you add it up.

Once you quantify how much spam is costing your company, it makes sense to re-evaluate the IT options for managing spam. The first, and perhaps biggest, decision is whether to keep spam filtering in-house or use a hosted service. It can be difficult to add up the true expenses of each solution. On the surface, the cost of an appliance may seem reasonable, but the up-front costs are just the beginning in a complete cost-of-ownership calculation.

Exchange My Mail has always provided enterprise grade spam and virus protection to all customers at no additional cost. We partnered with Postini to offer their advanced spam and virus protection because we understand how important it truly is.

All of our Hosted Exchange plans come complete with Postini spam and virus protection, ActiveSync, and a free copy of Outlook 2007 or entourage 2008 for each user. Unlike our some of our competition we don’t nickle and dime our customers for every little thing.

Our Unmatched support is the reason for the amount of customer referrals we receive each day. Our customers are confident in our service and support that they are happy to refer friends and colleagues to us day after day.

Review our Ratepoint rating, and see for yourself.



No Comments  |  Tags:
Posted in General, Hosted Exchange, Hosted Exchange 2007, Software, Technology, Tips & Tricks