We will be turning off our Exchange 2003 service as of December 2011. We apologize for this inconvenience however, Microsoft Mainstream support ended in April 2009. We have a far superior system which is fully supported; Microsoft Exchange 2010 along with other wireless sync advantages …see below

Our brand new infrastructure consisting of Dell Servers, Cisco switches and routers and new Dell/Compellent SAN are built to perform. With our 99.999% uptime guarantee, and a free upgrade to Outlook 2010, or Outlook 2011 for Mac users, this is surely the best time to upgrade.

We have been serving thousands of satisfied customers on our Exchange 2010 platform since November 2010, and have now added our New BlackBerry Enterprise Server Express 5.0 as well.

Our new BESX service is only available on our Exchange 2010 system!

BES Express allows users to downgrade their expensive wireless enterprise data plans required for regular BES, without sacrificing features, service or security. Please read more about it here:
http://www.exchangemymail.com/hosted-bes-express.asp

Switching to BESX can save you up to $15 per month per blackberry user on your wireless data plan!.

Our New Exchange 2010 Plans will save you money, and give you added storage space. Plus the service has proven to be reliable and fast for thousands of users over the past 8 months.

Please take this opportunity to make the switch now, and contact our support team to get started.

The first step is to upgrade to Outlook 2010. … Outlook 2007 is compatible as well however; Outlook 2003 will not work on Exchange 2010.

You can download Outlook 2010, or Outlook for Mac 2011 right from our Web Based Admin control panel.

Once all your users have installed Outlook 2010, contact us by sending an email to migrations@exchangemymail.com to begin the process.

Below is a list of steps that will need to be performed to complete the migration.

Exchange My Mail staff will perform most of these changes for you:

1. Install Outlook 2010 – (Customer to perform)

2. Create new Exchange 2010 Subscription – (EMM will perform)

3. Create split domain for Exchange 2003 subscription – (EMM will perform)

4. Remove 2003 users from Postini – (EMM will perform)

5. Create new Mailboxes on Exchange 2010 Subscription – (EMM will perform)

6. Use Automated Postini tool to add users to Postini – (EMM will perform)

7. Export Exchange 2003 Data – (EMM will perform)

8. Import Exchange 2003 Data to Exchange 2010 Mailboxes – (EMM will perform)

9. Create new Outlook Profiles – (Customer to perform)

10. Wipe and reactivate BlackBerry’s – (Customer to perform)

We respectfully advise our customers to upgrade to our Exchange 2010 service well before our deadline to avoid any issues

Thank you in advance for your attention and support.

If you have any questions regarding this notification, please email us at support@exchangemymail.com

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We work in an environment where data loss occurs all too frequently.  Computers crash, hard drives fail, and notebooks are lost or stolen.  While these items are all easily replaceable, the data they hold are gone forever, and are much more valuable to your business.

EXCHANGE MY MAIL’s backup service powered by MozyPro , enables you to automatically backup all of your important data on all of your computers to our secure online repository.  Manage multi-user environments, schedule automatic backups, and monitor the health of your backups.

As an Exchange My Mail service, you can manage your Online Backup from the convenience of a single web-based admin console. Our service is incredibly easy to use, providing you the control to choose which files to back up and when.

You can count on Mozy’s strict security policies, military-grade encryption, and world-class data centers for optimal data protection of your business’ computers and servers.

EXCHANGE MY MAIL’s backup service starts at just $6.75/mo for one desktop license with 5GB of storage. For less than$10.00/per month can you really afford not to protect your data?

Learn more about our backup service and sign up today at:

http://www.exchangemymail.com/mozypro/mozy.asp

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Exchange My Mail, Inc, a leader in Hosted Microsoft Exchange, today announced that its hosted Exchange service will be available on the new Verizon iPhone the same day it is made available to customers. Exchange My Mail will use Microsoft Exchange ActiveSync, to configure the new Verizon iPhone to wirelessly send and receive Exchange email, calendar, contacts and more.

Exchange My Mail supports business class email and collaboration on a wide range of smartphones, including BlackBerry,  iPhone, Motorola Droid, Palm Treo, Google’s Nexus One, Samsung Blackjack, Motorola Q, and the T-Mobile Dash .

Interest in Apple devices has had tremendous growth in the industry as a whole. We see a tremendous increase in mobile devices that use ActiveSync to wirelessly sync data like the iPhone & iPad.

As more business people come to rely on smartphones, including the iPhone, to access Microsoft Exchange, demand for our mobility services has increased. Companies no longer have to standardize on a single smartphone to minimize operational expenses and complexity. Each user can select the smartphone that works best for them.

“The most popular question we get from existing and potential customers is whether or not their current phone, or the new phone that is about to be launched will be supported by our business-class hosted email,” says Steven Daneshgar, Exchange My Mail. “We want it to be known that the Verizon’s iPhone is fully supported.”

To read more about Exchange My Mail, or sign-up for a new account, visit http://www.exchangemymail.com

Outlook 2010 is Microsoft’s latest version of the worlds most popular business email client.

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In order to use Outlook to it’s full potential such as contact & calendar sharing and full wireless sync with mobile devices, you need Hosted Microsoft Exchange.

New and exciting features have been developed for Outlook 2010. Here are some of the cool client features now available!

MailTips: MailTips gives a non-intrusive warning when you’re about to send a message that doesn’t look quite right – such as when you’re going to send a message to a distribution list or to all users in your contacts – it gently asks you if this is in fact your intention. It also lets you know if you aren’t responding to a most recent version of an email chain. MailTips is a friendly tap on the shoulder when you’re about to send a message.

Conversation View: Email can be inundating…Conversation View consolidates messages by conversation. For example, say Bill, Frank and Allison are emailing back and forth about a presentation and you are CCd on the messages. You will see the conversation by subject and when you click on a drop down arrow all the messages are there – newest on top. You can even mange the conversation by right clicking and confirming to delete yourself from the conversation or remove unnecessary portions of that particular conversation.
Microsoft’s website has some great info on all of the new features and benefits.

Read What’s new in Microsoft Outlook 2010 and then check out this video from Microsoft on some of the newest features and benefits of Outlook 2010.

Read about Outlook 2011 for Mac here: http://www.microsoft.com/presspass/press/2010/feb10/02-11msmacworld2010pr.mspx

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Exchange My Mail customers can download Outlook 2010 and Outlook 2011 for Mac from the web based administrative control panel.
Just login with your user-name and password, and click on “Help and Support”  then “Documentation Downloads”
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Exchange Mail, Contacts, or Calendars may not sync after update.

We have been reading many articles all over the web about users who have recently upgraded to the latest iOS4 for their iPhone. This new OS is also standard on the iPhone4. Although Exchange My Mail has not suffered from this issue yet, we want to be proactive about it. We are closely monitoring our ActiveSync infrastructure.

It has been reported by Apple, that “immediately after updating to iOS 4, some users may notice that Exchange ActiveSync Mail, Contacts, or Calendars do not sync, or sync very slowly. In addition, some Exchange Server administrators may notice their servers running slowly”.

Microsoft has classified this as a client side issue related to the Apple iOS4 update and is not planning to release a patch or update.

Apple has released a knowledge base article and a configuration patch for impacted phones which can be found at the following URL: http://support.apple.com/kb/TS3398

If you are upgrading your iPhone or have purchased a new iPhone4 device you MUST install the configuration update above. Failure to do so will result in incomplete sync of your items and may cause performance issues. If you run an iOS4 device without the configuration patch above your device may be disabled for policy violation to prevent performance issues.

Exchange My Mail has never requested confidential information like this via email. If you receive a message like this, we recommend you simply delete the message as it is a phishing scam.

If you have received one of these emails, and you have already changed your confidential information, please immediately login to our control panel, and change your password.

You ca n find additional instructions on how to accomplish this here.

Below is an example message some users have received

“We received your request to reset your exchangemymail.com password. To confirm your request and reset your password, follow the instructions below. Confirming your request helps prevent unauthorized access to your account.

If you didn’t request that your password be reset, please follow the instructions below to cancel your request.

CONFIRM REQUEST AND RESET PASSWORD
Click on the following web address:
https://exchangemymail.com/EmailPage.srf?emailid=mail/?shva=1#inbox/12983ccaa8732d93

CANCEL PASSWORD RESET

Click on the following web address:
https://exchangemymail.com/EmailPage.srf?emailid=mail/?shva=1#inbox/12983ccaa8732d944

Thank you,
exchangemymail.com

NOTE: Please do not reply to this message, which was sent from an unmonitored e-mail address. Mail sent to this address cannot be answered.  ”

Again: Exchange My Mail has never requested confidential information like this via email. If you receive a message like this, we recommend you simply delete the message as it is a phishing scam.
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Active Directory Synchronization (AD Sync) is a utility that will perform a one way synchronization from a customer’s Active Directory database to the Exchange My Mail hosted Exchange Active Directory database. This will allow customers to manage their AD users from their on premise AD, and sync the changes to our system. This allows administrators to create, modify or delete Exchange, SharePoint users easily without first having to login to our web based control panel.

AD Sync makes the end user experience even better with password synchronization which will synchronize their local domain password with their Exchange My Mail domain, providing end users with one password.

New customers migrating to Exchange My Mail will benefit greatly by being able to easily duplicate their Active Directory structure with Exchange My Mail Hosted Exchange using the AD Sync utility.

Brief Overview:

A lightweight Sync Agent is installed on a member server in the customer’s network. This agent encrypts the data and transmits all the changes over an SSL encrypted connection to a web server in our datacenter.

AD Sync Features:

• Name Synchronization
  • sync name additions, deletions, modifications, etc.
• Contact Info Synchronization
  • sync contact additions, deletions, modifications, etc.
• Membership Synchronization
  • sync user group memberships
• Password Synchronization
  • sync password changes
• Partial Domain Synchronization
  • sync by any number of OU & custom LDAP queries
• Selective Attribute Synchronization
  • sync address, phone number, title, etc.
• Instant User Account Provisioning
• Instant Exchange Mailbox Provisioning
• Instant WSS Site Access Provisioning
• Distribution Groups Synchronization
  • sync member list changes for groups
• Address Book Synchronization
  • syncs contact information from local AD
• SSL encryption over public networks
  • secure sync from customer to EMM
• Encryption for passwords

  • password syncs are encrypted prior to sending to EMM

So how do you manage your inbox? Good question….
Here are five tips for how to take control of an overflowing inbox when you get back from vacation or some other out-of-office stint:

Let everyone know you’re not monitoring e-mail. When you leave the office for more than a couple of days, be sure to leave an out-of-office message that reminds everyone about the dates you’ll be away.

Check with the boss. When you return to the office, sort your mail by name and check for stuff from your boss (and your boss’s boss). Do that stuff. Then worry about the rest.

Ask for re-sends. If you expect to be away long enough that you will have a hard time digging out from under an undifferentiated mound of e-mail, be sure to tell people in your out-of-office message to resend high priority e-mail to you the day you return to the office. This sounds counter-productive; after all, it could lead to many duplicate messages. But it works well if you follow the next step

Address your mail from the newest to the oldest. If someone sent you a request 2 weeks ago, they either got what they needed a different way by now, they’ve resent the request (so another copy will be at the top of your stack), or it really wasn’t that important to begin with. Maybe you’ll get to the old stuff eventually, but your company needs you to address issues that are a priority today, not stuff that seemed important 2 weeks ago.

After a couple of days, archive anything that’s still more than a week old. Write that stuff off. Don’t delete it, of course, but if you haven’t had time to act on old e-mail within a few days of returning and no one has bugged you about it, assume you can safely ignore it for now.

 

While customer service may be one of the last things on a customer’s mind when evaluating a new purchase, it is the single element that can make or break your company’s success with any new productivity tool. After all, how can you be more productive if you can’t get good answers from knowledgeable support agents in a timely fashion when you run into a problem?

 In recent years, many companies have decided to outsource their customer service function in order to save money. Unfortunately, more often than not these arrangements just end up frustrating customers and obliterating any cost savings with immediate loss of business and eventual erosion of brand equity.

 In fact, several very well-known American companies, like Dell, Capital One, and JP Morgan Chase have taken customer service operations back in-house after disastrous overseas arrangements that far outweighed the cost benefits of cheap off-shore labor.

At Exchange My Mail, we have always believed that supporting our customers is an activity that is too important to outsource to someone else. So when you call our support line, you will be connected to a live, well-trained agent who is dedicated to solving your issue before you hang up the phone. This uncompromising approach to customer service is just one more way we add value to your Hosted Exchange, SharePoint or Mobile Messaging Solution.

Contact us today to learn more.

Read more about outsourcing woes at The Pros and Cons of Outsourcing Customer Service. 

 1.       Selecting text on a page: Press the Shift key and then move the wheel up or down.

2.       Scrolling: Spacebar will scroll down the page, and pressing Shift and the space bar together will scroll up.

3.       Get better radio reception: Turn your radio off and then on again to force a scan of the network.

4.       Dial vanity phone numbers more easily: Dial 1-800-Mix-A-Lot faster by pressing Alt and then typing the letters instead of the numbers.

5.       Speed dial special characters: If you press and hold any letter key, you can use the thumb wheel to select the character you want.

6.       Stop a slow web page from loading: If you change your mind, press the escape button to stop the page from loading.

7.       Reboot without removing the battery: Press Alt, Caps and Delete at the same time to reboot.

8.       Find your (car) keys faster: BlackBerries make great flashlights.

9.       Dry out your BlackBerry if it gets wet: You can put the BlackBerry in a bowl of rice, in a box with some silica packets (like the kind that come with new shoes) or submerge it in alcohol and then take it apart to let it air dry.

10.   Get Google Apps for BlackBerry Enterprise Server (BES): The latest productivity booster is the seamless integration of Google Apps with your BlackBerry, including 60 second push send and deliver.

You can read more tips and tricks for the BlackBerry at: The BlackBerry Power User’s Guide: 121 CrackBerry tips, hacks, how to’s and resources.

To find out how to get Google Apps for BES, contact Exchange My Mail and ask about our $9.99 per BlackBerry package with worry-free hosted BES.