Archive for the ‘Twitter’ Category

6th
Apr

New Grid Hosting Beta Program – Free

beta.gif Exchange My Mail has  opened up our Grid Hosting beta to the public!

There is limited space available, so we will handle requests in first come first serve fashion. The beta will be free of charge, with discounts available to those who participate once we launch.

The control panel will be very familiar as it is the same kind we use now for our Hosted Exchange Offering. Besides simply web hosting, you can initiate one click installations for many web applications such as, WordPress, Joomla and Drupal. FTP , Mysql databases, DNS management, and more are all included as well.

Please understand this is a BETA, and your production sites should not be hosted on this system. We will offer simple migration of data and subscriptions to production system at discounted prices when ready.

What is grid hosting you ask?
Grid Hosting is a cluster-based, modern hosting service powered by multiple servers working in tandem to power your websites, applications and email with unrivaled power, burstability and reliability.

Why do I need Grid Hosting?
Easily handle traffic spikes with the power of multiple servers behind your site.

If conventional hosting plans can’t keep up with your demands, or constantly going down for one reason or another, go with the provider that can match load requirements as your site grows. Grid Hosting from Exchange My Mail puts the power of multiple servers to work for you. With elastic scalability, 99.999% up-time and no need for site migration during growth spurts, Grid Hosting is for you!

Please be willing to send us feedback and answer short survey’s, comments and questions as needed.

Click here to get started.

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Posted in Gadgets, General, Grid Hosting, Software, Technology, Twitter

22nd
Mar

Why Exchange My Mail Will Never Outsource Customer Service

 American

While customer service may be one of the last things on a customer’s mind when evaluating a new purchase, it is the single element that can make or break your company’s success with any new productivity tool. After all, how can you be more productive if you can’t get good answers from knowledgeable support agents in a timely fashion when you run into a problem?

 In recent years, many companies have decided to outsource their customer service function in order to save money. Unfortunately, more often than not these arrangements just end up frustrating customers and obliterating any cost savings with immediate loss of business and eventual erosion of brand equity.

 In fact, several very well-known American companies, like Dell, Capital One, and JP Morgan Chase have taken customer service operations back in-house after disastrous overseas arrangements that far outweighed the cost benefits of cheap off-shore labor.

At Exchange My Mail, we have always believed that supporting our customers is an activity that is too important to outsource to someone else. So when you call our support line, you will be connected to a live, well-trained agent who is dedicated to solving your issue before you hang up the phone. This uncompromising approach to customer service is just one more way we add value to your Hosted Exchange, SharePoint or Mobile Messaging Solution.

Contact us today to learn more.

Read more about outsourcing woes at The Pros and Cons of Outsourcing Customer Service. 

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Posted in Customer Service, General, Technology, Tips & Tricks, Twitter