Outlook 2010 is Microsoft’s latest version of the worlds most popular business email client.

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In order to use Outlook to it’s full potential such as contact & calendar sharing and full wireless sync with mobile devices, you need Hosted Microsoft Exchange.

New and exciting features have been developed for Outlook 2010. Here are some of the cool client features now available!

MailTips: MailTips gives a non-intrusive warning when you’re about to send a message that doesn’t look quite right – such as when you’re going to send a message to a distribution list or to all users in your contacts – it gently asks you if this is in fact your intention. It also lets you know if you aren’t responding to a most recent version of an email chain. MailTips is a friendly tap on the shoulder when you’re about to send a message.

Conversation View: Email can be inundating…Conversation View consolidates messages by conversation. For example, say Bill, Frank and Allison are emailing back and forth about a presentation and you are CCd on the messages. You will see the conversation by subject and when you click on a drop down arrow all the messages are there – newest on top. You can even mange the conversation by right clicking and confirming to delete yourself from the conversation or remove unnecessary portions of that particular conversation.
Microsoft’s website has some great info on all of the new features and benefits.

Read What’s new in Microsoft Outlook 2010 and then check out this video from Microsoft on some of the newest features and benefits of Outlook 2010.

Exchange My Mail customers can download Outlook 2010 from the web based administrative control panel.
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Exchange Mail, Contacts, or Calendars may not sync after update.

We have been reading many articles all over the web about users who have recently upgraded to the latest iOS4 for their iPhone. This new OS is also standard on the iPhone4. Although Exchange My Mail has not suffered from this issue yet, we want to be proactive about it. We are closely monitoring our ActiveSync infrastructure.

It has been reported by Apple, that “immediately after updating to iOS 4, some users may notice that Exchange ActiveSync Mail, Contacts, or Calendars do not sync, or sync very slowly. In addition, some Exchange Server administrators may notice their servers running slowly”.

Microsoft has classified this as a client side issue related to the Apple iOS4 update and is not planning to release a patch or update.

Apple has released a knowledge base article and a configuration patch for impacted phones which can be found at the following URL: http://support.apple.com/kb/TS3398

If you are upgrading your iPhone or have purchased a new iPhone4 device you MUST install the configuration update above. Failure to do so will result in incomplete sync of your items and may cause performance issues. If you run an iOS4 device without the configuration patch above your device may be disabled for policy violation to prevent performance issues.

Exchange My Mail has never requested confidential information like this via email. If you receive a message like this, we recommend you simply delete the message as it is a phishing scam.

If you have received one of these emails, and you have already changed your confidential information, please immediately login to our control panel, and change your password.

You can find additional instructions on how to accomplish this here.

Below is an example message some users have received

“We received your request to reset your exchangemymail.com password. To confirm your request and reset your password, follow the instructions below. Confirming your request helps prevent unauthorized access to your account.

If you didn’t request that your password be reset, please follow the instructions below to cancel your request.

CONFIRM REQUEST AND RESET PASSWORD
Click on the following web address:
https://exchangemymail.com/EmailPage.srf?emailid=mail/?shva=1#inbox/12983ccaa8732d93

CANCEL PASSWORD RESET

Click on the following web address:
https://exchangemymail.com/EmailPage.srf?emailid=mail/?shva=1#inbox/12983ccaa8732d944

Thank you,
exchangemymail.com

NOTE: Please do not reply to this message, which was sent from an unmonitored e-mail address. Mail sent to this address cannot be answered.  “

Again: Exchange My Mail has never requested confidential information like this via email. If you receive a message like this, we recommend you simply delete the message as it is a phishing scam.
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Active Directory Synchronization (AD Sync) is a utility that will perform a one way synchronization from a customer’s Active Directory database to the Exchange My Mail hosted Exchange Active Directory database. This will allow customers to manage their AD users from their on premise AD, and sync the changes to our system. This allows administrators to create, modify or delete Exchange, SharePoint users easily without first having to login to our web based control panel.

AD Sync makes the end user experience even better with password synchronization which will synchronize their local domain password with their Exchange My Mail domain, providing end users with one password.

New customers migrating to Exchange My Mail will benefit greatly by being able to easily duplicate their Active Directory structure with Exchange My Mail Hosted Exchange using the AD Sync utility.

Brief Overview:

A lightweight Sync Agent is installed on a member server in the customer’s network. This agent encrypts the data and transmits all the changes over an SSL encrypted connection to a web server in our datacenter.

AD Sync Features:

• Name Synchronization
  • sync name additions, deletions, modifications, etc.
• Contact Info Synchronization
  • sync contact additions, deletions, modifications, etc.
• Membership Synchronization
  • sync user group memberships
• Password Synchronization
  • sync password changes
• Partial Domain Synchronization
  • sync by any number of OU & custom LDAP queries
• Selective Attribute Synchronization
  • sync address, phone number, title, etc.
• Instant User Account Provisioning
• Instant Exchange Mailbox Provisioning
• Instant WSS Site Access Provisioning
• Distribution Groups Synchronization
  • sync member list changes for groups
• Address Book Synchronization
  • syncs contact information from local AD
• SSL encryption over public networks
  • secure sync from customer to EMM
• Encryption for passwords

  • password syncs are encrypted prior to sending to EMM

So how do you manage your inbox? Good question….
Here are five tips for how to take control of an overflowing inbox when you get back from vacation or some other out-of-office stint:

Let everyone know you’re not monitoring e-mail. When you leave the office for more than a couple of days, be sure to leave an out-of-office message that reminds everyone about the dates you’ll be away.

Check with the boss. When you return to the office, sort your mail by name and check for stuff from your boss (and your boss’s boss). Do that stuff. Then worry about the rest.

Ask for re-sends. If you expect to be away long enough that you will have a hard time digging out from under an undifferentiated mound of e-mail, be sure to tell people in your out-of-office message to resend high priority e-mail to you the day you return to the office. This sounds counter-productive; after all, it could lead to many duplicate messages. But it works well if you follow the next step

Address your mail from the newest to the oldest. If someone sent you a request 2 weeks ago, they either got what they needed a different way by now, they’ve resent the request (so another copy will be at the top of your stack), or it really wasn’t that important to begin with. Maybe you’ll get to the old stuff eventually, but your company needs you to address issues that are a priority today, not stuff that seemed important 2 weeks ago.

After a couple of days, archive anything that’s still more than a week old. Write that stuff off. Don’t delete it, of course, but if you haven’t had time to act on old e-mail within a few days of returning and no one has bugged you about it, assume you can safely ignore it for now.

There is limited space available, so we will handle requests in first come first serve fashion. The beta will be free of charge, with discounts available to those who participate once we launch.

The control panel will be very familiar as it is the same kind we use now for our Hosted Exchange Offering. Besides simply web hosting, you can initiate one click installations for many web applications such as, WordPress, Joomla and Drupal. FTP , Mysql databases, DNS management, and more are all included as well.

Please understand this is a BETA, and your production sites should not be hosted on this system. We will offer simple migration of data and subscriptions to production system at discounted prices when ready.

What is grid hosting you ask?
Grid Hosting is a cluster-based, modern hosting service powered by multiple servers working in tandem to power your websites, applications and email with unrivaled power, burstability and reliability.

Why do I need Grid Hosting?
Easily handle traffic spikes with the power of multiple servers behind your site.

If conventional hosting plans can’t keep up with your demands, or constantly going down for one reason or another, go with the provider that can match load requirements as your site grows. Grid Hosting from Exchange My Mail puts the power of multiple servers to work for you. With elastic scalability, 99.999% up-time and no need for site migration during growth spurts, Grid Hosting is for you!

Please be willing to send us feedback and answer short survey’s, comments and questions as needed.

 

While customer service may be one of the last things on a customer’s mind when evaluating a new purchase, it is the single element that can make or break your company’s success with any new productivity tool. After all, how can you be more productive if you can’t get good answers from knowledgeable support agents in a timely fashion when you run into a problem?

 In recent years, many companies have decided to outsource their customer service function in order to save money. Unfortunately, more often than not these arrangements just end up frustrating customers and obliterating any cost savings with immediate loss of business and eventual erosion of brand equity.

 In fact, several very well-known American companies, like Dell, Capital One, and JP Morgan Chase have taken customer service operations back in-house after disastrous overseas arrangements that far outweighed the cost benefits of cheap off-shore labor.

At Exchange My Mail, we have always believed that supporting our customers is an activity that is too important to outsource to someone else. So when you call our support line, you will be connected to a live, well-trained agent who is dedicated to solving your issue before you hang up the phone. This uncompromising approach to customer service is just one more way we add value to your Hosted Exchange, SharePoint or Mobile Messaging Solution.

Contact us today to learn more.

Read more about outsourcing woes at The Pros and Cons of Outsourcing Customer Service. 

 1.       Selecting text on a page: Press the Shift key and then move the wheel up or down.

2.       Scrolling: Spacebar will scroll down the page, and pressing Shift and the space bar together will scroll up.

3.       Get better radio reception: Turn your radio off and then on again to force a scan of the network.

4.       Dial vanity phone numbers more easily: Dial 1-800-Mix-A-Lot faster by pressing Alt and then typing the letters instead of the numbers.

5.       Speed dial special characters: If you press and hold any letter key, you can use the thumb wheel to select the character you want.

6.       Stop a slow web page from loading: If you change your mind, press the escape button to stop the page from loading.

7.       Reboot without removing the battery: Press Alt, Caps and Delete at the same time to reboot.

8.       Find your (car) keys faster: BlackBerries make great flashlights.

9.       Dry out your BlackBerry if it gets wet: You can put the BlackBerry in a bowl of rice, in a box with some silica packets (like the kind that come with new shoes) or submerge it in alcohol and then take it apart to let it air dry.

10.   Get Google Apps for BlackBerry Enterprise Server (BES): The latest productivity booster is the seamless integration of Google Apps with your BlackBerry, including 60 second push send and deliver.

You can read more tips and tricks for the BlackBerry at: The BlackBerry Power User’s Guide: 121 CrackBerry tips, hacks, how to’s and resources.

To find out how to get Google Apps for BES, contact Exchange My Mail and ask about our $9.99 per BlackBerry package with worry-free hosted BES.

Windows Terminal Services allows you to run Microsoft Windows-based programs on a server and display them remotely on client computers. For example, you can install a single copy of Outlook 2003 on a Windows Terminal Services computer. Then, instead of running Outlook locally, multiple users can connect to the server and run Outlook from there.

However, there are some limitations to be aware of. For example, you cannot use Outlook with Cached Exchange Mode when you run Outlook on Windows Terminal Services. Also, to help provide the best supported Outlook experience for your users in a Terminal Services environment, pay special attention to managing Outlook features that might adversely affect performance.

Outlook features that are disabled with Terminal Services

The following Outlook features cannot be used when you are running Outlook in a Terminal Services environment:

• Offline store (OST) files.Features that rely on the OST (for example, Cached Exchange Mode and Offline) are not supported with Terminal Services.
• Forms Designer and the Microsoft Visual Basic® Scripting Edition (VBScript) editor.You can view a custom form, but you cannot design a new form or revise an existing form.
• Changing the Time Zone from within Outlook.Changing this setting in Outlook updates a system setting.
• Changing Zone security settings from within Outlook.Changing this setting in Outlook updates a system setting.
• Changing the status of a Microsoft Exchange Client Extension.You cannot change the status; however, if the Exchange Client Extension is already on, it should work correctly.
• Adding stationery that was not included with Outlook as part of the Terminal Services installation.
• Outlook animations are disabled.Examples of Outlook animations include Send/Receive animation and the Search Folder creation icon.

I recently blogged about the new features of the recently released Microsoft Exchange 2010. In a nutshell, the Exchange 2010 release will offer enhanced features that:

* Increase productivity
* Increase your organizational flexibility
* Better protect information to meet compliance objectives

Here at Exchange My Mail we are excited to announce that all current hosted Exchange 2007 customers can be seamlessly upgraded to 2010 when it becomes available later this year.

That’s right – current account holders will have the opportunity to transparently be upgraded to Exchange 2010 with all the new features and benefits.

We will keep customers posted about the upgrade as we get closer to the roll out date. If you have any questions or concerns about the upcoming Microsoft Exchange 2010 upgrade, feel free to contact us.